Inspection
Please allow up to 5 days for inspection. We always recommend selecting a release date at least 6 weeks, but no more than 2 years, from the date you submit for distribution to allow enough time to promote your music and ensure your release date is honored.
Please note: any time you make changes to your title, it takes it out of the inspection queue and puts it at the back of the line.
Changes after delivery
Typically, these requests should process within 4-6 weeks. Please note that once an update is processed it may not be visible immediately depending on the site and change requested.
Contacting Us
Our artist services team is working hard to answer all your questions and we appreciate your patience as we work to speed up our response time.
This help center has answers to almost every question you might have. This handy article is a good place to start. If you are are having trouble finding the right answers, you can chat with our virtual agent Babybot in the lower-right-hand corner.
Live Chat
We also offer live chat with our artist services team during the following times:
⏰ Monday - Thursday: 9 am - 1 pm PST
This includes English, Spanish and Portuguese support.
We're paying artists every week.
Just like we've been doing for over twenty years, we pay weekly. We need your tax information to pay you, and here's how to add that: How do I enter or update my payment and/or tax information?
The United States Post Office has temporarily suspended international service to these countries "due to service impacts related to the COVID-19 pandemic". If a check is returned to us, the balance will be added back to your account. Another reason to consider switching to a different method of payment right now.
CD Baby is here for you.
We're working hard to get your music out to the world. Take care of yourselves, be safe, make music.
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