Why does my release show "Delivery Requested" for more than a few days?

Quick answer

We're aware that some releases are currently showing a Delivery Requested status longer than usual. This is a known issue we're actively working to resolve — in most cases, no action is needed from you.

What's happening

Delivery Requested means your release has been queued for delivery to one or more platforms. Normally this status updates within a few days, but some releases are currently experiencing delays due to a change we're making to our delivery infrastructure.

Do I need to contact support?

In most cases, no. Your release is in the queue and will be delivered — the delay doesn't mean anything has gone wrong with your release specifically.

If your release has been showing Delivery Requested for more than 7 days and your release date has already passed, contact our support team and include your UPC so we can check on the status.