There could be a few reasons your release is not on a certain site. Most often, it's because you selected a different distribution level than the partner you want to be on, or you excluded the partner when you set up your release. Read on to learn how to troubleshoot the most common issues: 

How do I check my distribution level?

• Log into your CD Baby account
• Click Albums & Singles and click the release that you want to investigate
• Click 'Distribution' > 'Digital distribution' to see the selected distribution level for that release
• If you see 'Downloads Only' and want to be on a streaming site, you can submit a request to change your distribution option

What if my distribution level means I should be on that platform? 

• If you've confirmed that your distribution option is either “Downloads and Streaming” or “Do it all even unpaid”, but you’re not on a specific partner, you'll need to check your delivery history.
• To do this, click "Distribution" > "Partner Delivery" to expand the list of all partners you've been delivered to and on what date.
  
• If you don't find the relevant partner in the delivery list, you can submit a request to get them added (as long as it's the correct distribution level). To do this, submit a request and make sure to specify which partners you want to add.
• If you do find the partner on the list but it says anything other than delivered or cancelled, submit a request and include its current delivery status.
• If you find the partner on the list and the status has been 'Delivered' for at least 3 weeks, submit a request and we'll investigate for you. 

How do I check if my release date is in the future? 

• To check if you have a future release date, open the Title Overview page and check the date under "Release Date".
  

What if I selected "album only" tracks?

• If you have tracks that are longer than 10 minutes in length, some partners offer the option to only offer these as part of a full album download.
  • Please note: This means that your album will not be sent to streaming partners, including Spotify. Read more on this here. 
• If you suspect or remember that you selected "Album only" for your album, this may explain why your longer track is not appearing on one of our partner sites. 
• To remove the restriction, you can submit a request here. 

Things to note

• CD Baby is part of Downtown Music. All deliveries of new music to Yandex and UMA have been suspended. 
  • In response to the most recent sanctions, CD Baby has removed all content previously delivered to Yandex and UMA. All payments received up to now have been posted in CD Baby accounts.
  • For more information please see: Downtown Music and Kobalt suspend operations in Russia

CD Baby and our distribution partners have removed the music of artists based in Pakistan from platforms in India. This is in response to the government advisory issued in May 2025. This doesn’t affect any of your other distribution. Until that edict is lifted or we’re advised otherwise, these releases will not be available to stream or download in India.