How do I fix an audio error on my FastForward release?

If you notice audio issues like skipping or static on a FastForward release, you can request an update. If you simply want to replace audio with a better mix (and there’s no error), you’ll need to cancel and resubmit the release. Here’s how to handle both situations.

Fixing Audio with Errors

From your account dashboard:

• Click VIEW/EDIT next to your release

• Click Priority Support from the Title Overview page

  

• In your Priority Support request, include:

  • Artist Name
  • Album Title
  • Track Title
  • UPC
  • Timestamp where the error occurs

  A support agent will then review and assist.

Replacing Audio Without Errors

If you want to upload a new mix or version, you must cancel your current submission and resubmit

This requires:

• A new UPC 
• Payment for a new product

Learn more:

What changes or updates can I make to my release?

What if I need to cancel an album or single?