Audio Download Troubleshooting

When clicking the download button, nothing happens
Getting an error message that "file is corrupt"?
There are glitches or artifacts in the music I downloaded. Can this be fixed?

When clicking the download button, nothing happens

Typically if the file transfer didn't initiate at all, it means that the dialogue box was blocked by your browser. Log into your account and try that download one more time. Keep an eye out for a pale orange/yellow bar at the top of the browser window (just below the address bar) that says "To protect your security (internet explorer, Firefox, etc) has blocked a pop-up, click here for more options."

Click that bar and you should have the option to "download file." once you've selected to download the file, you'll need to click the download button once more to start the transfer.

Getting an error message that "file is corrupt"?

Typically, this is caused because the transfer got interrupted, or if you've tried to unzip the file before the download is complete. The best solution is to just delete the existing file or fragment and log back into your account to download the file again. Allow the download to reach 100% before trying to extract the files and you shouldn't see that error message anymore.

There are glitches or artifacts in the music I downloaded. Can this be fixed?

Yes. In most cases audio artifacts are just a by-product of the encoding process and, while it isn't common, it does happen from time to time. If you find digital blips or skipping in your download, it can most likely be remedied by us. Just get in touch with us by submitting a request here, and we'll get your audio fixed as soon as possible.

In rare cases, the artifact could be part of the artists' original recording, which is a little trickier. In any case, getting in touch via request form is still the best course of action and we'll do our best to find a solution on a case-by-case basis.