What's CD Baby's refund policy?

We understand that sometimes you may need to request a refund. Please review the following guidelines carefully to see if your purchase qualifies.

Quick summary:

• A single or album submission may qualify for a refund within 90 days if it is incomplete and has not been delivered to partner platforms.
• Delivered releases and active HearNow sites are not refundable.
• Boost and Pro Publishing have separate refund or downgrade considerations.

Refunds for singles and albums

You may request a refund within 90 days of purchase if the release is incomplete, has not been submitted, and has not been delivered to partner platforms.

CD Baby does not issue refunds for releases that have already been approved and delivered, even if they are not live yet, or for active HearNow sites.

Refunds for Boost

You may request a Boost refund within 90 days of purchasing CDB Boost. A refund does not cancel or remove content already delivered to Boost services. Cancellation is a separate action, see: How do I take down or cancel a release?

Refunds for Pro Publishing

If you only need a refund for the Pro Publishing portion of a release and want to move the release to Standard Distribution, follow the approved Pro-to-Standard downgrade process here: How do I downgrade a title from Pro to Standard?