For Holiday Closures, please go here.
How to get help
The Help Center
You're here! This help center has the answer to almost every question you might have (whether for CD Baby or HearNow). If you aren’t sure what question to ask, we suggest:
- How do I sign up?
- The Most Popular Questions and Answers
- How do I enter or update my payment and/or tax information?
- We offer 24-hour chat support with our virtual agent Babybot. You can access Babybot from the lower right-hand corner of the Help Center or inside your members account.
- We also offer live-chat support with our Artist Services team. This is the quickest way to get answers to your questions.
Live chat is available:
⏰ Monday - Thursday: 9 am - 1 pm PST
This includes English, Spanish, and Portuguese support.
Submitting a Request (ticket)
If you are directed to send us specific information, or you can't find your answer, please click SUBMIT A REQUEST found at the top of each help center page. Please note that response times to tickets are longer than usual. For more information about current delays, please click here: Current CD Baby Wait Times.
Currently, we are unable to accept new call-back requests.
Questions regarding physical distribution
If you have questions about physical sales, restock, or other questions about selling physical products, the help center also has answers. Here's a good place to start: Physical Distribution
CD BABY DUPLICATION
Most answers can be found here: CD Baby Duplication Help Center, but if you don’t find the answer you need, please go to Submit a Request for assistance with your duplication order.
Please follow the instructions in the email you were sent and mail restock to:
13913 NE Airport Way
Portland, OR 97230
Please note: For security reasons, we do not accept restock brought to our office lobby or dropped off at our warehouse. If you need to restock, you must mail the stock to our warehouse.
BUSINESS OFFICE MAILING ADDRESS
All CD Baby staff are currently working remotely.
Visits are by appointment only, please. No stock drop-off or on-site client support is available.
9600 NE Cascades Parkway
Portland, OR 97220
HOMING PIGEON: Let it go. It knows the way.
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