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How To Get Help

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Andrea R.
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For Holiday Closures, please go here.

How to get help:

This help center has the answer to almost every question you might have. If you aren’t sure what question to ask we suggest:
How do I sign up?
or
The Most Popular Questions and Answers

We also offer 24-hour chat support via Capitán, our chat-bot in the lower, right-hand corner of your screen.

capitan_ada.png

This is the quickest way to get answers to your questions.

 

If you don’t find the answer in our help center or via chat, or are directed to send us specific information, please click the SUBMIT A REQUEST link found at the top of each help center page. Please note that response times to tickets are longer than usual. For more information about current delays please click here: How CD Baby is responding to the COVID-19 pandemic

If you would prefer to speak with a CD Baby agent you may schedule a call-back by selecting Contact CD Baby from our Submit a Request form and indicating you'd like a callback. Call-backs are available Monday-Friday, between 9:30 am and 4:00 pm PST. Calls are returned as quickly as possible but within no later than two business days. 

CD Baby will record the call for the purpose of call training and coaching of individual agents. The call is recorded by a third-party service provider, then encrypted and stored in a third-party data center, and later may be accessed by CD Baby for training and coaching purposes. You can choose "Yes" or "No" to let us know if you consent to being recorded.  If you select “no” we will reply to your inquiry via email, and you will not receive a callback.

 

Questions regarding physical CDs and Vinyl:
If you have questions about physical sales, restock, or other questions about selling physical products this help center also has answers. Here's a good place to start: Physical Distribution

 

CD BABY DUPLICATION
Most answers can be found here:  CD Baby Duplication Help Center but if you don’t find the answer you need please go to Submit a Request for assistance with your duplication order.

 

RESTOCK
Please follow the instructions in the email you were sent and mail restock to:

CD Baby
13913 NE Airport Way
Portland, OR 97230

Please note:  For security reasons, we do not accept restock brought to our office lobby or dropped off at our warehouse.  If you need to restock, you must mail the stock to our warehouse.

BUSINESS OFFICE MAILING ADDRESS
All CD Baby staff are currently working remotely.
Visits are by appointment only, please.  No stock drop-off or on-site client support available.

CD Baby
9600 NE Cascades Parkway
Suite 180
Portland, OR 97220

FAX: 1-503-296-2370 

HOMING PIGEON: Let it go. It knows the way.

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