How To Get Help

For site status information, please go here. 

For Holiday Closures, please go here.

How to get help:

This help center has the answer to almost every question you might have. If you aren’t sure what question to ask we suggest:
How do I sign up?
or
The Most Popular Questions and Answers

We also offer 24-hour chat support via Capitán, our chat-bot in the lower, right-hand corner of your screen. This is currently the quickest way to get answers to your questions.

If you don’t find the answer in our help center or via chat, or are directed to send us specific information, please click the SUBMIT A REQUEST link found at the top of each help center page. Please note that response times to tickets are longer than usual. For more information about current delays please click here: How CD Baby is responding to the COVID-19 pandemic

If you would prefer to speak with a CD Baby agent you may schedule a call-back by selecting Contact CD Baby from our Submit a Request form and indicating you'd like a callback. Call-backs are available Monday-Friday, between 9:30 am and 4:00 pm PST. Calls are returned as quickly as possible but within no later than two business days. To ensure quality, these calls may be monitored or recorded.

Questions regarding physical CDs and Vinyl:
If you have questions about physical sales, restock, or other questions about selling physical products this help center also has answers. Here's a good place to start: Physical Distribution

CD BABY DUPLICATION
Most answers can be found here:  CD Baby Duplication Help Center but if you don’t find the answer you need please go to Submit a Request for assistance with your duplication order.

RESTOCK
Please note that CD Baby’s business office and warehouse are closed TEMPORARILY as part of our response to the COVID 19 pandemic. Please do not send re-stock until the warehouse reopens.

WHEN THE WAREHOUSE REOPENS please follow the instructions in the email you were sent to mail restock to:

CD Baby
13913 NE Airport Way
Portland, OR 97230

Please note:  For security reasons, we do not accept restock brought to our office lobby or dropped off at our warehouse.  If you need to restock, you must mail the stock to our warehouse.

BUSINESS OFFICE MAILING ADDRESS
WHEN THE OFFICE REOPENS Visits are by appointment only, please.  No stock drop-off or on-site client support available.

CD Baby
9600 NE Cascades Parkway
Suite 180
Portland, OR 97220

FAX: 1-503-296-2370 

HOMING PIGEON: Let it go. It knows the way.