Some things might take longer than you are used to.
There might never have been a more important time to do what you do: make music. Right now, like most of you, CD Baby staff all over the world are working from their homes to distribute your music.
The majority of our operations and Artist Services staff live on the West Coast of the Unites States in Oregon, Washington, and California. We're all okay, but conditions are changing rapidly. Currently this isn't affecting our ability to answer questions or distribute your music, but some staff members have been instructed to evacuate due to smoke and fire.
This is what that means for you.
Due to higher than usual submission volume and COVID-19 impact on our staff, please allow at least 1 to 3 weeks for inspection. We recommend selecting a release date at least 6 weeks from the date you submit for distribution to ensure your release date is honored. Please note: anytime you make changes to your title, it takes it out of the inspection queue and puts it at the back of the line.
We're open, but it might take longer to answer your call or chat, reply to your email, inspect your submission, or resolve your problem. We haven't forgotten about you, we promise, but it will take a little longer. We appreciate your patience.
This help center has answers to almost every question, and, if you are having trouble finding the right article, Capitán is there in the lower-right-hand corner to guide you.
We're still paying weekly.
This hasn't changed. If you are over your paypoint, you get paid just like we've been doing for over twenty years. If you are still getting checks and want to switch to another method of payment, or want to change your paypoint, here's how to do that: how to update payment information.
The United States Post Office has temporarily suspended international service to these countries "due to service impacts related to the COVID-19 pandemic". When the check is returned to us, the balance will be added back to your account. Another reason to consider switching to a different method of payment right now.
CD Baby is still here for you.
We're all at home, listening to music, and working to get your music out to the world.