Releases getting mixed up on the wrong artist page is a common occurrence with bands/artists that have the same or similar names. This isn't the result of incorrectly delivering your music to our partners, but we can help correct the issue at most of the music sites by requesting an artist separation. Additionally, if your release was placed on a new artist page instead of an existing one, or the casing or accent marks did not get placed properly, we can work with the sites to get your release moved to its own page or correct page using the artist separation process.
Additional Instructions for YouTube
Additional Instructions for Deezer
Platforms we are NOT able to file separation requests with
How to file an Artist Separation with Spotify
- If another artist’s content appears on your verified page, please report it here.
- For all other requests, log into your CD Baby account
- Under “Manage” click on “Spotify Artist Separations”
- Follow the instructions, it’s that easy! You will receive a confirmation once the request has been submitted.
Another artist's music on Apple Music artist page
You can do this by reaching out to Apple through your artist profile. Please take a look at Apple Music for Artist's FAQ under "My music is missing from my Apple Music artist page, or there is music from another artist that doesn’t belong there. How can I fix this?"
You will need the following handy:
- Are you approved for Apple Music for Artists? (Yes/No):
- Artist name:
- Links to all albums by the artist:
- Link to the correct artist page:
How to report an artist profile issue with Amazon Music
You should request a correction directly within the Amazon Music for Artists web or mobile app.
If you have already claimed your artist profile, you can report an issue with the following steps in your Amazon Music for Artists account:
- Click on the incorrect album/song
- Click on the three-dot menu next to the title
- Select "Report Issue"
- Once the form is complete, click "Submit"
If you have not yet claimed your artist profile, or you are having trouble doing so because of a profile correction, you can still use the Amazon Music for Artists app to report an issue. Start by creating an account, navigating to ‘User Settings’, and then clicking on ‘Report Issue’ under the Help section. From here, provide the required information within the form and click “Submit”.
Please allow up to 4 weeks for the changes to reflect on Amazon Music.
How to file an Artist Separation with other partners
(NOTE: For separations regarding YOUTUBE and DEEZER please see additional instructions further down in this article)
You may be asked to provide the following in order to request an artist separation:
- Name(s) of mixed-up song(s)
- UPC Bar Code(s) of your affected releases. (You can find those within your CD Baby account. If you need help, go here.)
- Your artist page(s) URL(s)
- Incorrect artist page(s) URL(s)
- Correct artist page(s) URL(s)
- If there is more than one partner at which the problem appears, please select "Other" from the dropdown menu, and list the partners in the description. You do NOT need to submit multiple requests per partner.
Once you are ready to request the update, use the Submit a Request page & choose "My music is mixed up with another artist" from the drop-down. The ticket will be sent directly to our digital operations team, and they'll send you a reply once your request has been processed.
Due to current demand, receiving a response or resolution to this type of inquiry can take up to 6 months or more.
How to find the Artist Page URL on a partner site
On an application like iTunes, you can obtain these URLs by right-clicking the artist name and then left-clicking "Copy URL." For our other partners, you can search their site then copy the link that appears at the top of the screen once you have located your listing.
Additional Instructions for Artist Separations on YouTube
Artist Separations on YouTube require more specific information so be sure to include this information where applicable.
- UPC Bar Code(s) of mixed-up song(s)
- A list of ISRCs of all your tracks
- Current YouTube URL of the incorrect topic page
- Correct artist page(s) URL(s). (If there isn’t one then just say “Please move to a new page” or "Please move to a new topic page”.)
Regarding Topic Pages and YouTube:
If you DO NOT have an artist page listed on either Wikipedia or MusicBrainz, your content will be moved to a page of its own, and that page will be listed under “Various Artists”.
We highly recommend you claim your YouTube Official Artist channel before you submit an artist separation. You can see more information on the benefits here.
PLEASE NOTE: If you are in the process of claiming your Official Artist Channel for YouTube, please wait at least two weeks for the verification to process. By claiming your OAC, there is a high likelihood that videos that are not yours, will be removed from your channel. It can take up to 6 weeks for YouTube to complete the claim process. It's not unusual to see incorrect content added and then removed in that 6 week period. If it has been more than 6 weeks since your channel was enabled and you still see videos that are unfamiliar, submit an artist separation through the form.
Additional Instructions for Artist Separations on Deezer
For Deezer, we'll need the artist ID and the album ID.
-
The artist id is the number appearing at the end of the artist page URL.
Ex: https://www.deezer.com/us/artist/XXXXXXXX - The album id is the number appearing at the end of the URL of the album page https://www.deezer.com/us/album/XXXXXXXX
We also need you to let us know if this is for an existing artist page or you want us to set up a new one.
Partner sites we are NOT able to file separation requests with:
Unfortunately, we aren't able to perform artist separations at the following partners:
- Amazon MP3 (unless you claim your Amazon profile.)
- Anghami
- AWA
- BMAT
- Boomplay
- CD Baby Publishing
- Facebook/Instagram
- Hungama
- iHeartRadio
- Jaxsta
- kkbox
- Kuack
- Line Music
- NetEase Cloud Music
- Nuuday (formerly 24/7)
- Qobuz
- Resso
- Saavn
- Shazam
- Slacker Radio
- SoundExchange
- Tencent Music
- TikTok
- TouchTunes
- Tradebit
- United Media Agency (UMA)
- Xiami Music
- Youtube Content ID
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