In response to COVID-19 measures to keep our staff and artists safe, we have closed our warehouse temporarily.
For more information please click here.
PHYSICAL INVENTORY GUIDELINES
WHAT AND HOW MANY TO SEND:
For all new album submissions, please mail in ONLY 5 retail-ready copies to get started.
"Retail-ready" means your physical product is ready to be sold to customers right away without needing assembly, and meets the album cover artwork requirements below.
If you have uploaded your album cover artwork, the covers of your physical product MUST MATCH the image you uploaded.
Artwork printed directly on the discs does not count as an album cover. All discs must be inserted into a case that includes proper album cover artwork.
We cannot accept a product that is marked as promotional material, e.g. artwork or barcodes that are scratched out or have holes punched through them, or items that have notches cut out of the sides. In addition, the words “promotional copy” cannot appear anywhere on the product.
Once your initial batch starts to sell and we request more restock, please only send the number of copies we ask for. If you think we are going to need more, we understand. There are exceptions ("Help! We're going to be on The Tonight Show tomorrow!") - so if you have an extreme situation please call or submit a request with us first. Otherwise, we generally try to keep a 2-3 month supply on-hand.
WHERE AND HOW TO SHIP:
Please be sure to pack your items with sufficient padding in a sturdy box. Corners of cardboard CD jackets, digipaks, and LP jackets bend easily, and we encourage reinforcing your packaging around these areas.
We do not recommend using Media Mail. Shipments using this method often arrive damaged or have contents missing. If your items arrive damaged, we will not be able to use them as sellable inventory and will not be able to return them to you.
If sending payment, please band it securely to your items so it does not get separated and thrown out with the packaging.
For new submissions please address to ATTN: NEW ALBUM.
For restock please address to ATTN: RESTOCK.
OUR WAREHOUSE ADDRESS IS:
13913 NE Airport Way
Portland, OR 97230
PLEASE NOTE: For security reasons, we do not accept in-person drop-offs at our warehouse or office locations. All new inventory or restock must be mailed in to our warehouse.