Reseller Direct FAQ

What is Reseller Direct?
Can CD Baby help me get my Amazon seller account ungated?
I’m having trouble submitting my orders, can I just email CD Baby with the items I wish to purchase?
Why were some items canceled off my order?
What is your return policy?
I have a question. Who do I contact?

 What is Reseller Direct?

Reseller Direct is CD Baby's wholesaler and reseller, physical product, self-service distribution program. We provide you with a digital version of our wholesale catalog and an order-form template. We host an FTP website where you can access your account, download the catalog, and submit orders.

I have an Amazon Seller account that has been gated. Can CD Baby help me get my Amazon seller account ungated?

Unfortunately not.  Our Reseller Direct program does not provide documents that satisfy Amazon’s requirements to verify 3rd Party Seller Accounts.  Through this wholesale program, customers are provided with sales invoices in .CSV format.  We will not provide custom invoices in order to satisfy Amazon’s requirements.

I’m having trouble submitting my orders, can I just email CD Baby with the items I wish to purchase?

No.  All orders must be submitted directly through your account using the order template file that we provide.  We can however help you understand how to format this order template in order to meet our system’s requirements.

What is your return policy? 

Because of CD Baby's payment terms with the Artists, all Goods are sold on a non-returnable basis with the following exceptions:

1. Defective Goods (damaged, unplayable, etc.) are returnable within 90 days of purchase date, including Goods shipped to Distributor without a scannable barcode.
2. Up to 1% of total cost value of Goods purchased in last 90 days may be returned directly by Distributor to CD Baby, provided such Goods are unopened and in undamaged condition. 

I have a question. Who do I contact? 

Replenishment@cdbaby.com is here to provide you with assistance regarding your Reseller Direct account.